Change Existing Order


Change Existing Order

If you want to change:

  • Delivery address for your existing order
  • Phone number for your existing order
  • Recipient for your existing order


Please send us your inquiry using the contact form. We will contact you as soon as possible.

If you want to change your account information or future order information, you can log in to your Regenerasia account and follow the steps here.

At Regenerasia, we do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order via the contact form. We will help you cancel it.

Once the order has been placed, you may not change your payment method. However, you may contact us to cancel your order and reorder using your desired method.
Once the order has been placed, you my not edit the items in your order. However, you may contact us to cancel your order and reorder using your desired method.
In case of any accidents, you may cancel the order by contacting our customer service.

Please notify us immediately via the contact form so we can assist you promptly.

  • If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
  • If what missing from your order is a part of a product or an item, we will need you to send the whole order back to us. In this case, to assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide here www.lazada.co.th/returns.

If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately via the contact form. We will contact you right away.

To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide here www.lazada.co.th/returns.

If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately via the contact form. We will contact you right away.

To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Kindly read and follow our How to Return guide here www.lazada.co.th/returns.

You could no find your answer? Please contact us.