Your order, after successfully placed on our website, will need to go through verification process to make sure your provided payment/contact/delivery info is correct.
We will update you via email and SMS once your item is shipped out. Lead time to receive your item is clearly stated on its product page, during checkout, and on order placement success page.
Click to see how you can check your item’s delivery lead time.
You can check your order status online with our Order Tracking tool www.lazada.co.th/order-tracking.
You can look up your city/province in the lists below to know whether it is classified as Metro, Non Metro, or Remote areas.
Ang, Ayutthaya, Bangkok, Chachoengsao, Chainat, Chanthaburi, Chonburi, Kanchanaburi, Lopburi, NakhonNayok, NakhonPathom, NakhonSawan, Nonthaburi, PathumThani, Phetchaburi, PrachinBuri, Ratchaburi, Rayong, SaKaeo, SamutPrakan, SamutSakhon, SamutSongkhram, Saraburi, SingBuri, Suphanburi, Thong, Trat, UthaiThani.
– Non Metro:
Amnat Charoen, BuengKan, Buriram, Chaiyaphum, Chiang Mai, Chiang Rai, Kalasin, KamphaengPhet, KhonKaen, Lampang, Lamphun, Loei, Mae Hong Son, MahaSarakham, Mukdahan, NakhonPhanom, NakhonRatchasima, Nan, NongbuaLamphu, NongKhai, Phayao, Phetchabun, Phichit, Phitsanulok, Phrae, Roi Et, SakonNakhon, Sisaket, Sukhothai, Surin, Tak, UbonRatchathani, UdonThani, Uttaradit, Yasothon.
– Remote Areas:
Chumphon, Krabi, Nakhon Si Thammarat, Narathiwat, Pattani, PhangNga, Phatthalung, Phuket, PrachuapKhiri Khan, Ranong, Satun, Songkhla, SuratThani, Trang, Yala.
Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.
Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
Although an order may have multiple items, we have consolidated the tracking numbers once available for your ease of tracking.
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service at www.lazada.co.th/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Regenerasia can deliver to all domestic areas.
We work in partnership with 3 big logistic companies: Kerry, CJ, and TNT; and also have our own delivery team to serve our customer best.
Regenerasia will deliver your order following the address you provide during checkout, whether it is your house address or office address.
In case you want to change your delivery address afterward, please send us your inquiry at www.lazada.co.th/contact, we will help you to change the address and also send you a confirmation once done.