Exchange or Replacement

Exchange or Replacement

Once we have received your item, we will evaluate your return and keep you updated on the result. This evaluation process may last up to 7 working days.

Once your return is accepted, a replacement order will be initiated right away. You can expect to receive a new order confirmation email with your new order number for your replacement item within the next day on which we update you on the result.

The delivery time will be in accordance with the information displayed on the product page.

For how to check delivery lead time of a product, click here.

You will receive an email notification stating that we are now processing the replacement for your order. You will also be given a new order number.
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