Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.
We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.
If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.
Payment Type (at the time of purchase)Refund MethodRefund Lead Time (to see the amount on your bank statement)
Credit card/Debit cardBalance ReversalUp to 45 days (depending on your billing cycle and refund policy of your issuing bank)
PaypalPaypal3 – 5 working days
Cash on Delivery (COD)
Over the Counter
ATM Payment ServiceBank transfer/Store credit3 – 5 working days
Gift VoucherStore Credit1 – 3 working days
If you have been issued store credit, you will have received a voucher number.
Please enter this voucher number in the voucher code box and click “Use voucher” during checkout. A corresponding deduction will be applied to your total amount.
No worries! We can reactivate the store credit for you.
However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed invalid.