Refunds


Refunds

Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.

We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

Payment Type (at the time of purchase)Refund MethodRefund Lead Time (to see the amount on your bank statement)

Credit card/Debit cardBalance ReversalUp to 45 days (depending on your billing cycle and refund policy of your issuing bank)

PaypalPaypal3 – 5 working days

Cash on Delivery (COD)

Over the Counter

ATM Payment ServiceBank transfer/Store credit3 – 5 working days

Gift VoucherStore Credit1 – 3 working days

Store credit is a refund that is worth equally to the value of product you ordered. You can use the store credit like a voucher code to purchase any item. Store credit can only be used for one-time purchase and is valid for 1 year.

If you have been issued store credit, you will have received a voucher number.

Please enter this voucher number in the voucher code box and click “Use voucher” during checkout. A corresponding deduction will be applied to your total amount.

No worries! We can reactivate the store credit for you.

However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed invalid.

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